Refund Policy

REFUND AND CANCELLATION POLICY

At Grapplers Connect, we facilitate transactions between athletes and independent grappling coaches. Each coach sets their own refund and cancellation policies, and athletes are responsible for reviewing these terms before booking a service. While Grapplers Connect does not process refunds directly, athletes may initiate refund requests under the following conditions.

1. Coach-Managed Refund & Cancellation Policy

Each coach on Grapplers Connect establishes their own refund and cancellation terms for services offered. Athletes are required to review the coach's refund policy before booking any session, as policies may vary. Any refunds, cancellations, or rescheduling requests must be communicated directly to the coach. Coaches bear the sole responsibility for handling and processing refund requests.

2. Athlete-Initiated Refund Request

Athletes may request a refund within 14 days from the service completion date if they believe the service was not provided as agreed. Refund requests must be made directly to the coach, who will determine whether a refund is warranted based on their own policies. If the coach approves the refund, the athlete will receive the refunded amount minus the non-refundable platform processing fee (which includes our commission and PayPal's transaction fee). The platform processing fee is non-refundable under all circumstances.

3. No Refund for Platform Processing Fees

Grapplers Connect charges a non-refundable processing fee on every transaction, which includes platform commissions and PayPal processing fees.

If a refund is approved by the coach, the refunded amount will exclude this processing fee.

4. Dispute Resolution & Mediation

If an athlete and a coach are unable to resolve a refund dispute, Grapplers Connect may, at its sole discretion, mediate the dispute. Any mediation decision made by Grapplers Connect shall be final and binding. Grapplers Connect reserves the right to restrict or suspend the accounts of users (coaches or athletes) who violate platform policies or engage in fraudulent refund claims.

5. Chargebacks & Unauthorized Transactions

Athletes must not initiate chargebacks through their bank or payment provider without first seeking a resolution with the coach. If an athlete files a chargeback, Grapplers Connect reserves the right to suspend the athlete's account and recover disputed amounts from future transactions. Repeated chargebacks may result in account termination.

6. Refund Processing Time

Once a refund is approved by the coach, it may take 5-10 business days for the funds to reflect in the athlete's original payment method. Delays may occur depending on the bank or payment provider processing the refund.

7. No Refunds in Certain Situations

Refunds will not be granted under the following conditions: The athlete fails to attend a scheduled coaching session without canceling per the coach's policy. The athlete is dissatisfied with coaching but the service was provided as described. The refund request is made after 14 days from the service completion date. The athlete violated Grapplers Connect's Terms of Service or engaged in misconduct.

8. Changes to Refund Policy

Grapplers Connect reserves the right to modify this Refund & Cancellation Policy at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. For refund-related inquiries, please contact the respective coach or reach out to jordan@grapplersconnect.com for assistance.